#Hulu customer service chat tv
In addition to this, the company has made customer service a priority for its forthcoming live TV offering. That means consumers opting to forgo cable for live TV via the internet will be making their decisions based on other factors – like the user interface and experience, the premium features (like the cloud DVR or concurrent streams), and more.įor Hulu, it has a few major selling points it’s focused on: rethinking the interface for live TV to feel more modern and mobile – as with its real-time alerts for programming, for example – as well as its ability to offer both a subscription video on-demand library alongside live TV under one roof and price plan. Ultimately, these services will end up with roughly comparable channel lineups and pricing. There are now a bevy of rival services aiming to replace your cable TV provider – Sling TV, PlayStation Vue, DirecTV NOW, YouTube TV, and, soon Hulu (not to mention rumored plans from Comcast and Verizon*). This morning, Hulu announced a development related to those efforts, with news that it’s opening a “Viewer Experience Operations” headquarters in San Antonio, Texas later this year that will bring over 500 jobs to the area by 2018. One of the key selling points for Hulu’s forthcoming live TV service – which we’ve now heard will be $39.99 per month to start – is its promise of better, more accessible customer service compared to what’s offered today by traditional cable TV providers.
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